Constantia 021 797 7948 | Claremont 079 891 4971 | Tokai 021 715 5623 | Fish Hoek 021 782 3322

Frequently Asked Questions


Any questions you may have can probably be answered in the many articles loaded on our Blog page. Should an answer not be found, please feel free to contact us via email or phone call.

Until then, here are some answers to questions you may have:

What is an Audiologist?

Audiologists are independent healthcare providers who are trained in the science of the auditory and balance system. They diagnose and treat persons of all ages who have hearing and balance disorders.

Do I need a hearing evaluation?

If you or a loved one is often asking “Pardon?”, you should consider scheduling an appointment with an audiologist.

What causes hearing loss?

Some hearing loss is caused by blockage in the outer ear from wax or infection. Other hearing loss may be caused by disorders of the middle ear space (ear infection), which is common in children. In cases of permanent hearing loss, inner ear disorders are the most common cause. Inner ear hearing loss is referred to as sensorineural hearing loss. It can have many causes but common ones include: noise damage, hereditary factors, medications, certain illnesses and ageing. The best way to determine the cause of a hearing loss is through an evaluation by an Audiologist.

What is involved in a hearing test?

When you get your hearing tested you are asked to listen to sounds through headphones. The sounds are at different frequencies and volumes and may include listening to speech. Through this the audiologist measures what you can hear and records it on an audiogram (profile of your hearing).

How long does a hearing test take?

The testing usually takes less than an hour to complete.

Is there help for hearing loss?

Yes, many people can be helped with hearing aids and assistive listening devices such as telephone amplifiers. However, some people can benefit from surgery or medication. Your audiologist will discuss the most appropriate management option for you specific hearing loss after reviewing the hearing evaluation results.

Will I need a hearing aid?

The decision to pursue a hearing aid or not is entirely up to you. Whatever your decision, your audiologist will guide you through the process to ensure that you are making an informed decision.

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Wynberg - Head Office

30 Constantia Road
Cape Town
Ph: 021 797-7948


Office 01C, 1st Floor, MontClare Place
Cnr Main and Campground Road
Claremont, Cape Town
Ph: 079 891 4971 or 021 797 7948


Tokai Village, Block B1, Suite 3A
Vans Road
Tokai, Cape Town
Ph: 021 715-5623

Fish Hoek

Shop 8 Valyland Centre
Upper Recreation Road
Fish Hoek, Cape Town
Ph: 021 782 3322 or 067 404 3662